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Privacy Policy

Welcome to Freshray Oven Cleaning. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website:

1. Who We Are

Freshray Oven Cleaning is a local oven cleaning service operating in Peterborough and surrounding areas.
 

Website: www.freshrayovens.co.uk

Email: freshrayovens@gmail.com
Phone: 07836329106
 

For the purposes of UK data protection law, we are the data controller of your personal information.
 

2. What Personal Data We Collect

We may collect and process the following data:
 

Information You Provide:

  • Full name

  • Email address

  • Phone number

  • Address or postcode

  • Details included in your enquiry message
     

Technical Information:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on our website

  • Referral source

3. How We Collect Data

We collect information when:
 

  • You complete a contact form

  • You contact us via Facebook Messenger or WhatsApp

  • You call or email us

  • You browse our website

  • You interact with our advertisements

4. How We Use Your Information

We use your information to:
 

  • Respond to enquiries

  • Provide quotes

  • Arrange bookings

  • Deliver services

  • Improve our website

  • Measure marketing performance

  • Comply with legal obligations

  • We do not sell, rent, or trade your personal data.

5. Legal Basis for Processing

Under UK GDPR, we rely on:
 

  • Consent - when you submit a form or accept cookies

  • Contract - when we provide services

  • Legitimate interest - to improve and promote our business

6. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics collects anonymised data such as:
 

  • Pages visited

  • Time on site

  • Device type

  • Location (approximate)
     

This data helps us improve our website and services.

Google may process this information in accordance with its own Privacy Policy.

You can opt out by adjusting your browser settings or cookie preferences.

7. Google Ads & Advertising

We may use Google Ads to advertise our services.

Google Ads may use cookies and tracking technologies to:
 

  • Show relevant ads

  • Measure ad performance

  • Track conversions
     

This may involve the use of Google’s advertising cookies.

You can manage ad preferences through your Google account settings.
 

8. Third-Party Services

We use the following third-party providers:
 

  • Wix.com Ltd. - website hosting

  • Google Analytics - website traffic analysis

  • Google Ads - advertising

  • Facebook Messenger - communication

  • WhatsApp - communication
     

These providers may process personal data under their own privacy policies.

9. Cookies

Our website uses cookies for:
 

  • Essential website functionality

  • Analytics

  • Advertising

  • Performance monitoring
     

You can control cookies via:
 

  • Our cookie banner

  • Your browser settings
     

By continuing to use our website after accepting cookies, you consent to their use.

10. Data Retention

We retain personal data only as long as necessary to:
 

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

11. Your Rights

Under UK GDPR, you have the right to:
 

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time
     

To exercise your rights, contact us using the details above.

12. Data Security

We take reasonable technical and organisational measures to protect your personal data.
 

However, no internet transmission is 100% secure.

13. Changes to This Policy

​We may update this Privacy Policy periodically.
The latest version will always be published on this page.

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